Shipping policy

SHIPPING POLICY

Welcome to Retro Ramp! The terms “we”, “us” and “our” refer to Retro Ramp. This Shipping Policy forms part of the terms and conditions governing your use of our Services and your purchase of products from our store. By placing an order with Retro Ramp, you agree to the terms outlined below.


SECTION 1 – ORDER PROCESSING

All orders placed through our online store are subject to processing times of 1–3 business days. Processing times may be extended during periods of high order volume, holidays, or unforeseen operational delays. We will notify you if we experience significant delays in processing your order.


SECTION 2 – SHIPPING OPTIONS & DELIVERY TIMES

Shipping rates and delivery estimates are calculated and displayed at checkout. Delivery times are estimates only and are not guaranteed.

Estimated delivery windows:

  • United States: 5–10 business days

  • Canada: 5–12 business days

  • International: 7–20 business days

Delivery times may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control.


SECTION 3 – SHIPPING CONFIRMATION & TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to update after the carrier receives the package.


SECTION 4 – SHIPPING LOCATIONS

We currently ship to:

  • The United States

  • Canada

  • Most international destinations

If your location is not available at checkout, please contact us for assistance.


SECTION 5 – CUSTOMS, DUTIES & TAXES

International shipments may be subject to customs duties, import taxes, or other fees imposed by your local government. These charges are not included in our product prices or shipping fees and are the customer’s responsibility.

Retro Ramp is not responsible for delays caused by customs processing.


SECTION 6 – LOST, DAMAGED OR STOLEN PACKAGES

Once an order is transferred to the shipping carrier, title and risk of loss pass to you.

Retro Ramp is not liable for:

  • Packages lost in transit

  • Packages marked as delivered but not received

  • Packages damaged during shipping

If your package is lost or damaged, please contact the carrier directly. We will assist you in filing a claim if needed.


SECTION 7 – INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing accurate and complete shipping information. If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.


SECTION 8 – ORDER CHANGES & CANCELLATIONS

Once an order has been processed or shipped, we may be unable to modify or cancel it. Please review your order carefully before submitting.


SECTION 9 – CONTACT INFORMATION

Questions about this Shipping Policy should be sent to us at office@retroramp.com.